Symptoms
When updating ShareGate to the latest version following the interface prompt message announcing a new release, a pop-up with the message "Finishing Update" appears and goes away after a few seconds, and then nothing happens.
Error Code
Not applicable.
Details
The Microsoft installer (MSI) package for the next version of ShareGate is downloaded but it errors out when it is executed, so the update never finishes. However, since the installer is ran silently, the error is never displayed, which gives the impression that it does not do anything.
The error is often due to machine settings, which prevent the installer from running correctly.
Solution
In order to complete the upgrade you can simply download the latest version from our website or click here. This will upgrade ShareGate on your machine while preserving your activation so you will not need to reactivate your license once the installation is completed.
By running the installer manually, you will be notified if there is any error. If you see this error: "The system administrator has set policies to prevent this installation." then you might need to refer to your system administrator for more information on the restrictions on your machine. We recommend to install ShareGate only for your user account in order to prevent such errors.