There was an error while trying to update the migration report

Symptoms

When attempting to save new entries in the report or to read old entries, Sharegate signals that the operation failed and gives the following message:

There was an error while trying to update the migration report. This may happen because the report file is corrupted.

Error code

Details

This error normally happens because the database file where Sharegate stores all the migration reports is corrupted. The file can be found at this location: C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5

Solution

If the corruption was simply with the operation that was in progress, retrying might resolve the issue. If the issue persist, here are the options:

1. If you don't need to preserve the migration reports for all the operations that you have performed in the past with Sharegate, you can close Sharegate, delete the file at " C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5" and then reopen Sharegate.
2. If you do need to preserve the values, you can contact us at support@sharegate.com and we will give you instructions to send us your reporting file. As a temporary solution to continue working with Sharegate while not losing your past migration reports, you can close Sharegate, rename the file at "C:\Users\AppData\Local\Sharegate\Sharegate.Reporting.vdb5" and then reopen Sharegate.