If you're experiencing technical issues with ShareGate or have questions, our technical support team is here to help.
You can submit a support request anytime, but please remember that we only reply to requests during our business hours: 9:00 am to 5:00 pm EST, Monday-Friday. We offer support in both English and French.
Our team should be able to respond to your request within 24-48 hours on business days.
Please note that response time may be delayed during exceptionally high request volume, company events, or significant Canadian/US holidays.
If your request is urgent or time-sensitive, please mention it in the request form details.
To check the status of your request, sign in to your profile on the help center and head to your requests page.
The key to a faster resolution is providing as many details as possible. When filling out the request form, include all relevant information about the issue you're experiencing. If you've submitted a meeting request, ensure you're in front of your computer with our product open and ready to go during your scheduled time slot.
If you want to modify your subscription, discuss a payment, or modify your contact information, contact our sales team.
Legacy SharePoint migration support
We provide migration support for all versions of SharePoint on-premises, although support may be limited for legacy products past the end of their Microsoft support lifetime (SharePoint Server 2003 and 2007). While we will try our best to support these legacy versions, migrations cannot be guaranteed as they occur in an unsupported Microsoft environment.