Active team or group displays as inactive

If ShareGate displays an active team or group as inactive---that is, on the Manage page or in the team and group details the workload icons are translucent---this may be caused by inactivity in your SharePoint admin center. 

Details

To detect activity in a team or group's SharePoint site, ShareGate uses the Microsoft API. This API detects activity as displayed in your SharePoint admin center. The Last activity (UTC) information of a site is updated more often if the IT admin logs in to the admin center.  

Solution

Note: Your Inactivity detection policy and purpose tags can have different inactive thresholds. Check that the team or group is not inactive because of the thresholds.

1. Log in to your online SharePoint admin center. The site address will be https://your_tenant_name-admin.sharepoint.com.
2. From the menu, select Sites to display a drop-down menu.
3. Select Active sites.
4. Scroll right to view the Last activity (UTC) column.

Here you will see the date of the last activity for each site. By logging in to your admin center, the site activity information can be updated in ShareGate Management.

Still not working? Get in touch with our support team---we'll work through this together.