If ShareGate displays an active team or group as inactive---i.e., the workspace icons are translucent on the Manage page or in the team and group details---this may be caused by inactivity in your SharePoint admin center.
To detect activity in a team or group's SharePoint site, ShareGate uses the Microsoft API. This API detects activity as displayed in your SharePoint admin center. The Last activity (UTC) information of a site is updated more often if the IT admin logs in to the admin center.
- Log in to your online SharePoint admin center. The site address will be https://your_tenant_name-admin.sharepoint.com.
- From the menu, select Sites to display a drop-down menu.
- Select Active sites.
- Scroll right to view the Last activity (UTC) column.
Here you will see the date of the last activity for each site. By logging in to your admin center, the site activity information can be updated in ShareGate Management.
Still not working? Get in touch with our support team---we'll work through this together.